Business evolution is the only smart solution

What we do

About us

Can you imagine a world where making change happen is easier, more fun and value is realised quicker?

Yes it is possible to make it fun!!

That is what we do here at ARBC Change, we take the pain and frustration away and help your business flourish. We do this either by leading the delivery for you from implementing a new CRM to helping you with Regulatory change nothing phases us, it is in our DNA and over the years we have homed in on our skills to focus on the stuff that really matters.

Or by providing training and coaching with a difference, less is more, you will see a return in your investment with participants being highly engaged and putting to use their new skills. All of our trainers, have practical examples from their own experiences from working in business, and as a result help people see how they can apply what they have learnt back in their own working environment.

We have been doing this for years and are experts in our fields, how can ARBC help us improve our processes?

Just as your chosen field is something you have learnt over the years, process design is also a specialism, having the right help will help you pinpoint areas of pain - either letting the customer down or being inefficient. There has never been an instance where we have reviewed a process and not identified areas to improve which ultimately saved the company money or helped them grow.

I have no idea what AI is, everyone talks about it, should I be using it?

It depends, the only way to know that is to understand what needs to improve for you to meet your goals and there are various we can help you do this from hotspot assessments through to process reviews. We can also help remove the AI mystery with a 1-day course delivered by someone who understands the technology and most importantly can explain it in a way all of us understand.

I have just started managing people, should I get training?

Absolutely, training and coaching which our package offers. Bad management is Bad for your business –losing employees, increased sickness, unsatisfactory performance not to mention the impact on the manager’s and employee’s mental health.

By investing in this you will be setting you and your team up for success. You will have people working with you, who want to, feel motivated, are very clear on what is needed and the results transformational.

I just know we could be running things better, but I am not sure where to start?

We can help with a discovery exercise where we will make a hotspot assessment on your business (or one particular area ) and identify the areas which could be improved and help you prioritise them. You will have the information to make an informed decision on how to move forward.

They say there are two certainties in life, death and tax, at ARBC Change we think there are three - change, death and tax. In business those who are not evolving will be failing, so it makes sense to have a partner who can help strengthen your capability and when needed can take the lead for one off big chunky changes.

The ability to deliver and embed change is key to any business who wants to have an excellent customer experience, to grow and keep their costs low. However, it can be difficult to have the right change capability at the right time, and at ARBC Change we can help you through this challenge.

Programme / Project delivery

(Digital, AI, Regulatory Change, Data Transformation, Reorganisation, Post Acquisition Mergers)

If you need someone to deliver an initiative large or small we can help. We have experience of leading large scale multi-million-pound programmes through to helping a small business deliver something as straightforward as Calendly.

 

What differentiates us, is our focus on ensuring the solutions are fully leveraged, so you get the most out of your investment. And the one thing we have learnt over the years is change can be tough for so many reasons, we have the experience to not only bring people with us, but most importantly to flip it and make our projects fun to be part of.

 

For example, we delivered a new online portal for customers to self-serve for a UK based division in a Global organisation, because of the way we rolled it out and within 4 weeks 56% of customers were using it vs. the other countries who achieved 8%. The team who helped make that happen owned the measure and enjoyed celebrating every success on the way.

 

Or a small business who implemented a new system to help with their Marketing campaigns, they were about to spend £3k a month on a solution but when their needs were understood they only needed the £720 version. When we finished delivering the project we heard things like “this is the best project I have been involved in” to “I have really enjoyed this”.

 

We encourage participation, innovation and learning at every step of the way, so even when the unexpected happens they continue to move forward and deliver great results.

 

Regulatory change can make even the strongest of leadership teams nervous as the impact of not delivering on time is significant and if it not executed correctly, can have a detrimental impact on reputation, market, and customer confidence in your company. It can require quite a different approach, our experience in this area is vast and we understand the rigour that is needed to not only meet the new requirements but also the evidence which is required.

Business Excellence

Our founder was an early adopter of Business Excellence and has successfully embedded this way of thinking in many organisations over 24 years. It is part of her DNA and weaves into any changes that are being delivered by ARBC change.

We can help you with:

  • Designing super strength customer focused efficient processes, enabling you to deliver a premium service at minimum cost
  • Identifying the right tech to help your business
  • Using MI & AI to continue to improve
  • Engaging and empowering all of your team to help them deliver amazing results

Hotspot assessments

Often clients say they do not know why they are struggling to deliver change or why their cost to serve is so high or why is their customer satisfaction so low.

We can audit this for you and pinpoint where the hotspots are for:

  • Change/Project delivery
  • Change Resilience
  • Customer Satisfaction
  • Technology solutions
  • Cost to serve

 

By understanding where the problems are you can decide what steps to take next, this will ensure your time is spent on fixing the right problems. It is like getting an MOT done, you understand what is not working , what could be a problem in the short to medium term and what is absolutely fine now. You then decide what to fix and in what order.

Creating and/or strengthening change capability

As a business grows, they often need internal people to deliver change. We are proud to say we help you create amazing teams by understanding what will work for you, your company and culture.

One off events to create any of the following

Strategy on a page, Change Roadmap, 3 monthly delivery plans which bring all of the key areas together

We love bringing people together to collaborate and create something which will help them move forward. It’s what binds teams together to deliver amazing things.

 

Bringing in a facilitator helps you be part of the day with your team and colleagues. We know what it takes to make it successful from the careful planning through to the actual day itself and what happens afterwards. And if it is a big affair we can partner with the best in class event managers to deliver an amazing experience for all.

 

We are experienced facilitators and can make any day a great success.

Training & Coaching for business skills

We are passionate about helping people stay in the learning zone. We offer a wide range of training to compliment your business, and we provide superb post support which is just as important.. How many times have you went on training, thought I understand that and then find it difficult to apply in the real world so stop trying? ARBC helps you use your new skills confidently.

Our training is an interactive experience, people learn the theory, hear previous experiences, try it for themselves , reflect and try again. Post training, there is always support for participants as they learn how to use their new skills in the workplace and where appropriate we offer the option of progressing to accreditation.

You have a choice of joining a scheduled course or having training delivered specifically for your business. Please call to discuss your requirements.

Taste of training we offer (all have post course support included in the price, as we know that is what takes people from learning to adopting new skills):

  • Leading and delivering change - 2-day course
  • Managing people - 1-day course
  • Building change resilience - 1-day course
  • Lean Sigma Yellow Belt - 2-day course
  • Lean Sigma Black Belt - 5-day course
  • Master Black Belt - 3-day course
  • Listening to your customer - 2-day course
  • Agile awareness - 1-day course
  • Product Owner - 2-day course
  • Scrum Master - 2-day course
  • AI awareness - 1-day course
  • Increasing productivity - 2-day course

Our Story

The founder, Andria Reid, a European award-winning change professional, has 25 years' experience in leading change and whilst her experience is mainly in Financial Services, has worked in many different industries making positive differences. She has a reputation for getting great things done, delivering value early and making change stick.

Andria over the years has seen change delivered badly for many reasons, lack of alignment and clarity, focus, poor change leadership at the top, through to people in change roles who do not have the natural aptitude for it (skills can be taught). It is painful to be part of initiatives that are done badly, and so needless. Money, time is wasted but worse than that the people who are involved suffer from high stress, fear and frustration. Often companies bring in consultancy firms who have a strategy of “land and expand”, are left feeling disappointed with the results and that every conversation felt like a sales pitch to buy yet more resource and services from them.

It absolutely does not need to be this way! It can be fun, after all creating something new , something better should be enjoyable, shouldn't it and of course deliver value.

ARBC Change has been set up to show there is a new way, and whilst each situation needs a slightly different approach what underpins it remains the same.

We are open and transparent from the set go, explaining the different options for the client which clearly outlines the level of investment needed for each one alongside the pros and cons. This means you are very aware of what you are signing up to.

Our People

We know aptitude, experience, professionalism combined with wanting to do an amazing job creates great value for our clients, and that is what we look for in our associates. To keep the costs lean, for our customers, we have a team of associates who are seasoned change professionals in their fields, from Programme delivery , Financial Services Regulation , Data Transformation, Digital know how (including AI and CRMs of all shapes & Sizes) , Business Excellence, PMO and Process design, who are brought in as and when needed.