Business evolution is the only smart solution.
Who are we and what makes us different?
We are an independent change consultancy on a mission to deliver meaningful, lasting results. No off-the-shelf fixes, just smart, tailored support that makes change happen and sticks.
While many deliver change, we ensure it embeds. Our approach blends strategy with behavioural change, ensuring lasting impact long after we’ve stepped away.
* Real results. No fluff.
We deliver meaningful change — not reports that gather dust.
* Innovation with Impact.
We harness AI not just to improve how things work — but to reimagine what’s possible. Smarter delivery, sharper insights, standout experiences, making it an integral part of your team.
* Transformation that sticks.
We lead real transformation — practical, human, and built to last. It’s evolution, not revolution.
* Seniors leading. Support where needed.
No bloated teams. You get experienced consultants driving outcomes, with the right support behind them — smart, lean, and effective.
* Tailored, not templated.
Every solution is shaped to fit your organisation, not ours.
* Lean, sharp, focused.
We’re intentionally small, so you get the right people in the room — every time.
* Delivery and transformation, together.
From major projects to organisation-wide evolution, we make change work in your world.
* Partners, not passengers.
We’re hands-on, honest, and here to drive outcomes — not just tick boxes.
What do we do?
From digital transformation and AI to regulatory change, data upgrades, reorganisations and post-acquisition integration — we help make change happen. Whether it’s a multi-million-pound programme or some simpler process re-engineering, we bring the same focus, energy, and results.
• Technology Enabled Change
From AI to automation, we help you choose, implement, and embed the right tech to empower your people and streamline operations.
• People-Centred Transformation
Change that’s embraced, not imposed. We engage stakeholders and build capability at every level.
• Process Excellence
Lean, adaptable, and future-ready processes that support long-term performance.
• Strategic Boosters
Clear, focused deliverables like Strategy on a Page, Change Roadmaps, and 3-month delivery plans that bring it all together.
• Training and Coaching
Practical, relevant training with post-course support to help your teams turn learning into action.
Who can we help?
Whilst we have a track record for delivery across many industries, the majority of our clients are organisations across the financial services sector, with a particular focus on wealth management, financial planning, and investment management firms.
In a complex, highly regulated world, client trust, efficiency, and adaptability are everything. Whether you're navigating regulatory change, levelling up your client experience, or embedding tech like AI, we help you make it happen.
We support:
* Financial planning firms streamlining operations, improving reporting, and evolving client engagement.
* Wealth managers delivering more personalised, data-driven advice through smart tech.
* Investment managers reshaping strategy, optimising operating models, and scaling service.
Our Impact
• 50%+ higher adoption rates across all projects in the last 3 years compared to industry averages, thanks to our human-centric approach to transformation.
• 75% of clients report seeing a positive ROI within the first 12 months, with measurable improvements in efficiency, client engagement, and process optimization.
• Trusted by leaders in financial services, government, and professional services.
• 95% client satisfaction rate, with many clients re-engaging for additional projects or referring us to other leaders in their network.
• Up to 30% cost savings for clients by streamlining operations and implementing AI and technology solutions that deliver smarter, more efficient outcomes.
Case Study 1: Launching a new website for a new company
A new investment company needed a website — and fast. With their launch date locked in, they had just nine working weeks to go from a blank page to a full digital presence. This wasn’t just about getting something online; it had to reflect their brand, meet regulatory requirements, and be future-proof for years to come.
Case Study 2: Driving Rapid Adoption of a New Self-Service Platform
Take our work with a global organisation rolling out a new customer self-service portal. Thanks to the way we engaged the team, 56% of customers were using the platform within four weeks — compared to just 8% in other regions.
Case Study 3: Smarter Systems, Better Outcomes — Without the Price Tag
A small business about was about to commit £3k a month to a marketing system. Once we dug into their needs, we found they only needed the £720 version — and delivered a smoother, smarter setup. Their feedback? “This is the best project I’ve been part of.”
Case Study 4: Leading People Through a Major Cultural Shift
A financial services business was undergoing a significant transformation — not only had 2 firms just merged, but this meant new leadership, new systems, and a push toward a more collaborative, client-first culture. Change Fatigue had set in. By making the people part of the change, we increased engagement by 22% over 6 months.
Case Study 5: Simplifying Processes to Unlock Scale in a Wealth Management Firm
Manual handovers, inconsistent workflows, and duplicated tasks were creating delays, client frustration, and pressure on staff. We didn’t deliver a dry process manual — we co-designed solutions with the people doing the work, and tested everything in real time to make sure it fit their day-to-day reality.
Case Study 6: Creating Clarity and Momentum in Just One Day
A non-profit organisation with a new leadership team was struggling with inefficiencies that had built up over years. Processes had grown organically, leading to duplicated effort, handoffs, and delays. Teams worked in silos, and the customer experience was inconsistent and slow. They knew things needed to change — but didn’t know where to start. We ran a Strategic Booster tailored to operational redesign to help set them on their way.
Technology Related Change
From digital transformation and AI to regulatory change, data upgrades, reorganisations and post-acquisition integration — we help make change happen. Whether it’s a multi-million-pound programme or some simpler process re-engineering, we bring the same focus, energy, and results.
AI isn’t just about tools — it’s about transformation. We help you cut through the hype and put AI to work where it matters most: improving client experience, boosting efficiency, and freeing up your people to focus on what they do best.
From identifying the right use cases to selecting tools, managing risk, and bringing your team along for the journey — we make AI practical, safe, and impactful. Whether you’re just starting out or scaling up, we help embed AI in a way that sticks and delivers results.
We make sure all your tech investments deliver real value — not just sit on a shelf.
People-Centred Transformation
Change doesn’t work unless people are on board — and that’s where we shine.
We focus on engaging teams, equipping leaders, and building capability so transformation feels less like a disruption — and more like progress.
Whether it’s a restructure, new tech, or cultural shift, we bring people with us from day one. Our approach blends behavioural insight, clear communication, and practical support to drive real, lasting change.
We don’t just manage change — we make it something your people believe in, own, and carry forward. Because when people understand the why, are part of the how, and can see the impact, real transformation takes hold.
Process Excellence
We help you design processes that are lean, adaptable, and ready for what’s next.
Whether you’re scaling up, cutting waste, or improving consistency, we work with your teams to simplify the complex, automate where it makes sense, and build workflows that actually work.
The result? Less friction, more focus — and a business that runs smarter, not harder.
Strategic Boosters
Sometimes you just need a clear plan to move forward. We help teams align fast with practical tools like Strategy on a Page, Change Roadmaps, and focused 3-month delivery plans — bringing all the key pieces together.
We’re experts at designing and facilitating collaborative sessions that unlock ideas, build buy-in, and set the direction. Whether it’s a small workshop or a full-day event, we take care of everything — from planning and facilitation to follow-through.
Want something bigger? We can partner with best-in-class event managers to deliver high-impact sessions that truly inspire.
Training and Coaching
We’re passionate about helping people build skills that stick — not just tick a box.
Our training is hands-on, practical, and designed to keep people in the learning zone. It blends proven theory with real-world experience, practice, reflection, and support — because learning doesn’t stop when the course ends.
We’ve all been on training that makes sense in the room, then fades back at the desk. Not here. We stay with your team as they embed new skills — and offer pathways to accreditation where it adds value.
Courses Offered
We offer a wide range of interactive sessions tailored to your business, plus open courses you can join at any time. Every course includes post-training support, because that’s what turns new knowledge into confident action.
- Leading and delivering change - 2-day course
- Managing people - 1-day course
- Building change resilience - 1-day course
- Lean Sigma Yellow Belt - 2-day course
- Lean Sigma Black Belt - 5-day course
- Master Black Belt - 3-day course
- Listening to your customer - 2-day course
- Agile awareness - 1-day course
- Product Owner - 2-day course
- Scrum Master - 2-day course
- AI awareness - 1-day course
- Increasing productivity - 2-day course
Our Story
Andria Reid – Founder & Transformation Leader
Andria Reid is a European award-winning change leader with 25 years of experience driving real, lasting transformation. Specialising in Financial Services but with a broad industry background, she’s known for making change happen — quickly, practically, and in a way that sticks.
Having seen countless transformation projects fail due to lack of clarity, poor leadership, and cookie-cutter solutions, Andria founded ARBC Change to do things differently. For her, change isn’t just about shifting the dial; it’s about long-term, human impact that truly delivers value.
At ARBC, we keep things lean and focused, with senior consultants driving outcomes every step of the way. No bloated teams or endless meetings — just the right people, in the room, at the right time. Every solution is tailored to fit the unique needs of the organisation, with full transparency from day one about the path forward and the investment required.
ARBC Change isn’t just about transformation; it’s about making it stick. We’re your partners, not passengers, hands-on and honest in everything we do — helping you navigate change, drive real results, and build something better for the future.
Our People
We believe that aptitude, experience, and a passion for excellence create real value for our clients — and that’s exactly what we look for in our associates.
To keep costs lean and efficient, we bring in a hand-picked team of seasoned change professionals, each an expert in their field. Whether it's programme delivery, financial services regulation, data transformation, digital solutions (AI, CRMs, and more), business excellence, PMO, or process design, we call in the right expert when you need them.
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Andria is a strategic and driven leader who creates an environment for innovation and continuous improvement to thrive. As an expert in her field, Andria's ability to quickly understand an organisations challenges and growth opportunities is unique and adds incredible value for companies looking to increase profit and deliver an exception customer experience. I have seen Andria apply methodologies in many different businesses that make for seamless implementation of initiatives (no matter how complex they seem) which bring significant business value. Her leadership, coaching and change training courses are second to none.
Lucy Reynolds Financial Services
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Andria excels at shaping and delivering large, complex transformations. Her expertise in guiding organisations through challenging transitions is unmatched, making her a go-to expert for driving impactful and sustainable change. Her strategic insight , customer focus and excellent coaching skills mean every project she touches achieves its full potential. Andria has coached & trained myself and my teams in different companies and I would recommend her as invaluable change and delivery partner for organisations looking to grow and improve.
Jonathan Girvan Financial Services